HR Coordinator (Help Center)Capital One

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
HR Coordinator (Help Center)
JOB SUMMARY:To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as Benefits, HR Help Center, Payroll and Timekeeping, Recruitment and HR Risk Management.MAJOR RESPONSIBILITIES:1. Provides functional support in the assigned sub-function, including but not limited to:
HR Help Center:
Process associate's concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations' Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours
Maintains the 201 personnel files
Distributes HR documents to associates, as requested
Acts as front-facing HR resource to associates for other HR admin requirements
2. Other job-related duties that may be assigned from time to time
JOB SPECIFICATIONS / QUALIFICATIONS:
Educational Background: Psychology or any relevant courses
Preferably with background in HRIS
Must be able to provide analytical aptitude to resolve complicated cases, as well as identify areas of opportunities in HR Help Center's processes and workflow
Must be good in dealing with customers
Amenable on working in a shifting schedule, holidays, and weekends
Must display organized thought process, possess organizational skills, and have the ability to properly handle confidential information and data
Must be responsive in providing accurate and timely resolution to the associates
Must be customer-centric and must possess excellent interpersonal skills
Must be highly analytical and have problem solving skills
Must possess excellent English communication skills both in written and spoken English
Must be willing to work with shifting schedules
Must be willing to work in Alabang, Muntinlupa City
NOTES:
Please attach your updated resume for us to proceed with your application. * Requisition is open under local terms
Candidate must have appropriate paperwork to work in the Philippines
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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