housing inspections CoordinatorCGI

Position Description: CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for an Inspec Position Description: CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for an Inspections Coordinator located in Columbus, Ohio. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills. The Inspections Coordinator will schedule all inspection types in accordance with the U.S. Housing and Urban Development (HUD) rules and regulations and the Housing Authority's administrative plan. The Inspections Coordinator will also be responsible to provide administrative support for the inspection's customer service call center. The candidate will use CGI's propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks. Your future duties and responsibilities: Responsible for scheduling housing inspections of assisted housing properties, discussing with owners and participants inspection results, communicating the status of inspections to the client and providing superior customer service in general. Specific duties include but are not limited to: . Ensure that all assigned inspections are conducted timely and cited HQS violations are brought into compliance within given timeframes by reviewing the daily SEMAP violations report. . Call Center duties - answering inbound questions and concerns. . Respond to all of the customer's inquiries utilizing all available resources and program knowledge researching and exploring answers. . Identify and escalate unresolved inquiries to management. . Accurately and thoroughly record all interactions in the system of record. . Manage customer interactions to achieve a high degree of customer satisfaction. . Verify and update customer information. . Identify and escalate priority issues. . Provide excellent customer service to participants, landlords, co-workers, clients, vendors and all stakeholders. . Monitor, record, and disseminate mail and email correspondence for the team members, as needed assist in the preparation of mass mailings. . Coordinate the inspection activities with the participant and landlord, i.e. scheduling, abatement, extensions. Perform rent reasonableness determinations in an accurate and timely manner. . Educate program participants, appropriate agencies, and the general public concerning HQS and specific regulations, policies and procedures. . Research and respond to inquiries regarding HQS, rent reasonableness determinations and other inspection related matters. . Participate effectively within and across teams to problem solve and to deliver quality service to owners and participants. . Work closely with team members to provide a high level of customer service and document all notes pertaining to phone calls and emails in the CGI's proprietary systems. . Provide feedback to the Supervisor on process improvements and potential increased efficiencies. . Perform related duties as assigned by the Supervisor and provide staff coverage as needed. . Participate in ongoing Team meetings and take the minutes for distribution. . Escalate all issues that need immediate Supervisory attention. . Ensure adherence to all policy and procedures. Required qualifications to be successful in this role: . High School diploma required (Associate's Degree preferred). . At least one to two years of experience in in providing excellent customer service in a fast-paced call center environment and successfully handling escalated inquiries. #CGIFederalJob #LI-KR1 What you can expect from us: Insights you can act on While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success. When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees 'members' because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services. At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist. Ready to become part of our success story Join CGI - where your ideas and actions make a difference. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned . We make it easy to translate military experience and skills! Click to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
Monster

Philippines
Permanent
Full-time