HOUSEKEEPING staffWhite Woods Convention and Leisure Hotel

DUTIES & RESPONSIBILITIES:
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, associates and other departments.
• Keep workspace clean and free from clutter.
• Utilize and maintain the time and attendance system and applicable property processes to schedule all department associates and department daily, weekly, bi-weekly information to include all hours worked and modify information when applicable.
• Maintain necessary reports for the Operations Manager / General Manager
• Maintain compliance with attendance policy by documenting all accrued and merit attendance points on each associate's attendance calendar and submit appropriate counseling notices as identified in the policy to corresponding manager for associate signature.
• Provide clerical/secretarial and administrative support for the housekeeping department, including data input, filing, tracing, answering telephones, printing reports, payroll, and departmental records/logs.
• Run and maintain boards; keeping the supervisors up-to-date with arrivals, departures, rush rooms and guest service equipment.
• Communicate effectively and coordinate efficiently all housekeeping work with related departments such as Front Office and Facilities.
• Prepare all purchase orders for the department.
• Conduct random inventory audits.
• Compile and file daily housekeeping reports, including forwarding any necessary reports to management.
• Perform Lost & Found duties according to resort standards in the absence of the Lost & Found Attendant, or as deemed necessary by management.
• Participate in weekly meetings and trainings as required by management.
• Perform other housekeeping duties as requested from management.
QUALIFICATIONS:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, advanced arithmetic functions and statistical analysis.
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
Summary of role requirements:
Looking for candidates available to work on weekdays and Saturdays
1 year of relevant work experience required for this role
Working rights required for this role