Hotel Operations ManagerThe Orchard Cebu Hotel & Suites

THE ORCHARD CEBU HOTEL & SUITES
 
We are an 80 room Business Hotel in Mandaue City.
 
We are looking for:
 
HOTEL OPERATIONS MANAGER
 
Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with standards to achieve superior guest service and product quality. Provides exemplary performance for staff to follow.
 
Responsibilities:
Solicit new business for the hotel; establish long lasting business relationships within the business community and hotel industry
Stay current on local market conditions
Develop and implement strategies that will ensure a positive experience that exceeds guest's expectations
Work collaboratively with all department to make sure operations are running smoothly with one another
Oversee the upkeep and maintenance of hotel facilities, equipment and machines.
Establish and maintain standards for staff performance and customer service
Resolve issues regarding hotel services, amenities, human resource and facilities
Coordinate with external parties including suppliers, corporate clients, travel agencies and event planners.
Evaluate hotel performance and ensure compliance with health and safety rules
Monitor building renovations (e.g. construction needs and personnel)
Assist in government permits and compliance
Requirements:
3 to 5 years experience in hotel managerial position
With hands-on knowledge in hotel property software system, OTAs extranet and various computer programs
Outstanding interpersonal communication and customer service skills
Exceptional Leadership abilities with great attention to detail
Knowledge in construction and engineering in hotel a plus
Social Media savy
Can drive
currently resides in Cebu and can start soon
Salary Range: 30K - 40K