hotel Front Desk officerM Liloan Pension House

M LILOAN PENSION HOUSE
 
Is currently looking for:
 
HOTEL FRONT DESK OFFICER
 
Job brief
 
We are looking for a Hotel Front Desk Officer to serve as our guests' first point of contact and manage all aspects of their accommodation.
 
Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
 
Ultimately, you will help create a pleasant and memorable stay for our guests.
 
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates etc.
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services
Maintain updated records of bookings and payments
Requirements and skills
Work experience as a Hotel Front Desk Officer, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking, Airbnb and TripAdvisor is a plus;
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Fresh graduate / OJT are welcome to apply