hosted service Delivery team managerKuehne + Nagel

Hosted Service Delivery Team Manager | Philippines | req93247
BE PART OF OUR GROWING TEAM.
YOUR ROLE
To manage a dynamic team with a strong focus on the services offshored to the Cebu SSC.
YOUR RESPONSIBILITIES
Managing a dynamic team with a strong focus on the services offshored to the Cebu SSC, including but not limited to:
1. Data management
2. Shipment preparations
3. Invoicing processes
4. Customer reports
5. Documentation
6. Financial analysis
7. Customs Clearance
8. Systems and Process Support * Leading through positive change whilst driving an achievement culture, supporting the implementation and improvements outlined through the SSC's excellence program, sponsoring and championing Quality, Lean Six Sigma, and Continuous Learning.
Liaising with top management and stakeholders.
Building, developing and empowering the operations team, providing a balance of direction and autonomy ensuring clear responsibilities and levels of accountability for all staff with a team up to 20 direct reports.
Manage and develop Operations to meet targets at the optimum level of productivity and quality by the optimal usage of SALOG and/or other applications.
Establish and regularly review Project plans (including FTE budgets) and results measurements to ensure achievement of the business' cost/profit objective.
To complete periodic process reviews with Gap Analysis, identifying improvements and implementation of the same, including restructuring of teams.
Support new systems implementations and trainings according to the inputs by Corporate Process and Systems.
YOUR SKILLS AND EXPERIENCES
Bachelor's Degree in Engineering or Information Technology is required
Further studies related to logistics or supply chain is an advantage
At least 2 years experience in Project Management
Must have leadership and process improvement experience
Strong communication skills
Expertise in transport operational systems, data analysis and reporting
Strong technical understanding of processes, systems and problem solving
Familiarity with training methods, ability to identify different learning styles
Fluent in English language
GOOD REASON TO JOIN
ABOUT KUEHNE+NAGEL
With over 78000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Jayne Therese Confessor
[Protected Info]
Kuehne+Nagel

Cebu City, Cebu
Permanent
Full-time