hiring senior Operations ManagerMySource BPO Solutions Phils Inc.

 
Complete Gov't Mandated Benefits
HMO and Life Insurance once regularized
Work and Life Balance and Non-Toxic Environment
 
Responsibilities
 
Monitors the entire Success Management Team's performance and ensuring quality of service to clients and VAs
Be the point of escalation for the Operations Managers under your cohort and provide insights on coaching strategies that can be applied to specific issues.
Tune in to EAs' needs by identifying the tools, systems, and any role-specific type of support that will enable them and make their work easy
Maintain high levels of engagement and accountability among Operations Managers and their team
Ensure that all new hires are effectively supported through the onboarding process by the Operations Manager assigned to them, within the timelines set by the business
Coach Operations Managers so that they are giving clear, timely, and actionable feedback based on client surveys and client feedback as relayed to the client concierge.
Have difficult conversations with them to drive the performance of their teams
Creates a roadmap of activities and tasks and regularly communicates this to the SM team
Interview and hire SM candidates to ensure we have SMs that are culture fit and display our values
 
Qualifications
 
At least 5 years of working experience in the related field is required for this position; preferably Program Manager / Assistant Manager/ Operation Manager specializing in BPO operations and management
Strong computer skills required, especially using MS office applications
Ability to build productive business relationships with teams and clients
Ability to multi-task and work in a fast-paced environment, problem-solving and analytical skills
Proficient in creating business reports and performance narratives
Able to verbally converse in straight English
Excellent presentation skills
Proficient in creating task processes and task tracker