hiring now l Operation Manager l dayshift l must have bpo experience l work on site l start asap - makati city site (t11)NeksJob Philippines

Offer description
₱ 100,000.00 (monthly) Permanent contract Full Time
An operations manager is a key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity, and efficiency.
Qualifications:
-6 years and Up experience as an Operations Manager
-Must have BPO experience
-Experience in handling a team minimum of 20 FTEs
-Skilled in managing real time agent monitoring and working in a fast pace environment
-Experience in managing staff adherence to policy
-Experience in developing and providing detailed reporting on staff activity, including areas for improvement
-Amenable to work on a shifting schedule
-Performs supervisory functions that include mentoring and motivating the agents as well as addresses any attendance or scheduling challenges.
-Prepares and delivers informal and formal counselling on job performance, behaviour, and quality issues.
Requirements
Minimum education level: Bachelor ́s Degree
6 years of experience
More than 30 days ago
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