hiring for Call Center Agents | wos | baguio site |NeksJob Philippines

Answer inbound phone calls from established or prospective patients.
Assess, allocate to triage, or escalate to clinicians if concerned about a patient on a phone inquiry.
Explain a bit about who we are, what we do, how it works, etc to prospective patients. (Adequate Training Provided)
Obtain demographic information from interested patients, register in computer systems, and provide relevant information on bookings, appointments, doctor selection, allocations, and waiting procedures.
Verify the patient's health insurance eligibility/benefits.
Ensure client confidentiality and privacy is maintained under relevant legislative and legal requirements.
Maintain a high level of accuracy when recording and maintaining patient, clinic, and service information.
Maintain confidentiality of company operational, personnel, and financial details as well as patient privacy.
Monitor orders task lists and complete assigned tasks.
Ensure that all incoming email, faxes, and patient requests are accurately opened, allocated, and assigned.
18 years of age and above ​·
At least HS/SHS Graduate
Good to excellent English communication skills​
Communication and Computer savvy
Amenable to work in shifting schedule.​
Willing to start ASAP
Bossjob

Baguio, Benguet
Permanent
Full-time