hiring Customer Service specialist (davao site) - airline accountNeksJob Philippines

Offer description
Negotiable Permanent contract Full Time
Qualifications:
- Must be 18 years of age and above
- At least high school graduate with diploma/certificate
- Must NOT be a student/enrolled, and should have NO plans in pursuing their studies w/in 2 years employment in TP
- illing to work full-time and in shifting schedule (No Part-time)
- Candidate must NOT be a former Teleperformance employee
- No prior application with Teleperformance for the past 30 days
- Average to excellent English communication skills
- Computer literate and with good web navigation skills
- Available to Start ASAP
Responsibilities:
- An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.
Perks!
- Competitive Salary
- Specific Allowances
- Career Advancement Opportunities
- Comprehensive Healthcare Benefit
- Exciting Performance Bonuses & Account
Requirements
Minimum education level: Senior high school
Language(s): English
Knowledge: Customer service, Communication and persuasion
6 minutes ago
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