hiring Customer Service Representative for tarlac city site - j15NeksJob Philippines

Offer description
₱ 18,000.00 (monthly) Permanent contract Full Time
Customer Service Representative
Salary Range: PHP12000 - PHP18000/month
Location: Tarlac
As a Customer Service Representative, yo are responsible for providing excellent customer service to clients of the business process outsourcing (BPO) company. They must possess good communication and problem-solving skills, and be able to handle high call volumes while maintaining quality customer service.
Responsibilities:
• Handle inbound and outbound calls and emails from clients regarding their products and services.
• Provide information to clients regarding their account status, billing inquiries, and product details.
• Resolve customer complaints in a timely and satisfactory manner.
• Identify and escalate complex issues to the appropriate team.
• Follow up with customers to ensure their issues have been resolved.
• Document all customer interactions and maintain accurate records.
• Meet or exceed established performance metrics for call quality, call handling time, and productivity.
• Participate in training and development programs to maintain and improve customer service skills.
• Follow established procedures and guidelines to maintain compliance with company policies and regulations.
• Collaborate with team members and other departments to improve processes and procedures.
Requirements:
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to work in a team environment.
• Flexibility to work in shifts including nights, weekends, and holidays.
• Knowledge of basic computer applications and ability to type at least 30 words per minute.
• Experience in a customer service role is preferred.
• BPO industry experience is a plus.
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
Knowledge: Customer service
Availability to travel: Yes
Availability of change of residence: Yes
11 minutes ago
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