Hightouch Engineer (Automation)Collabera

Job Description
You will represent Cisco every day in every case, always thinking in the best interest of our Customers.
You will also detect potential design issue in the customer environment in order to provide standard methodologies and suggestions for customers to implement their solutions in the most efficient way through any or a combination of the following (but not limited to) these tasks
Analyze, configure and fix software and/or underlying OS issues.
Effectively craft and utilize complex lab setups to duplicate and solve problems, validate planned changes to software design.
Provide remote troubleshooting support to resolve customer issues
Develop and maintain strong relationship with customer and other Cisco teams.
Establish Technical Relationship to support customer network operations.
Customer-specific support at product and software level to resolve and debug complex problems
Deliver support for critical network outages and complex software issues.
Priority support for identified key customer functionalities and issues
Effectively work with multi-functional teams to resolve critical customer issues.
Work towards continuous learning, results orientation and partnership.
Collabera