help desk TechnicianOffensive Security Certifications Inc.

Offensive Security (OffSec) is the world’s most trusted provider of cyber security training and certification. Our rigorous training programs are industry-standard and our certified alumni highly sought-after. We help businesses, government, and educational institutions become more secure. We help individuals enter or advance their careers in cyber security.
 
Built upon the belief that the only way to achieve sound defensive security is to take an offensive approach, we help people develop the Try Harder mindset with hands-on, real-world like labs, and equip them with the skills to succeed in tackling the challenges of cyber security in everyday life and work. Our mission is to empower the world to fight cyber threats by inspiring the Try Harder mindset.
 
We are seeking a candidate to help provide IT support, ideal candidates will need strong experience in providing internal and external user support and troubleshooting with PC and software issues on a daily basis as well as maintaining machines.
Excited about our mission and what we do? Apply and join us!
 
HELP DESK TECHNICIAN
 
Duties and responsibilities
Assist in designing standard configurations for users in office and applying the same
Deploys and sets up new machines and users
Provide troubleshooting and debugging for our core internal systems
Provide troubleshooting for certain external client issues
Maintain all systems and software by applying regular patches and updates on a regular basis
Responsible for assisting with account set up and termination for all Cebu based employees
Assist with hardware and software license inventory control
Maintains and supports strict security and access procedures in place for users and machines
Facilitates troubleshooting and escalation with vendors as needed
Monitors logs for employee compliance of IT policies and access and reports any concerns to management
Maintains local server and related hardware
Other duties as needed
Qualifications
BS Degree of Computer Science or Information Technology or related field
At least 2 years prior experience providing user support and IT related troubleshooting in an office environment.
Windows 10 troubleshooting
Experience working with servers, network, switch, and various machine set up and cabling
GSuite troubleshooting experience
LAN and WAN troubleshooting
VPN experience
Experience supporting and maintaining “home grown” software solutions
Off hours and weekend support
Experience with scripting and automation is a plus
Certifications relevant to the job responsibilities is a plus
MacOS troubleshooting is a Plus

2 to 4 Years Experience
Open to Work From Home