Help Desk BilingüeSequoia Connect
Workplace: Laguna
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 17/11/2020
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Our client represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to RiseTM. Our client is a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies.
Its innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to its stakeholders. Our client is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.
Our client is part of the USD 16.9 billion Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.
We are looking for a Technical Support Specialist to provide enterprise-level assistance to our end user employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs.
The Technical Support Specialist responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
You will use email, text and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you.
Ultimately, you will be a person our employees trust. They will rely on you to provide timely and accurate solutions to their technical problems. The goal is to create a seamless, positive experience for our employees that in turn enables them to serve our external customers and the businesses they support.
Responsibilities
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Own issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (eg software developers).
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues and outcomes are properly logged within the ticket management system.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.
Maintain positive relationships with clients.
Identify and suggest possible improvements in processes, procedures, and or systems.
Requirements
Degree in a relevant field, like Computer Science, IT, or Software Engineering is desired.
High school or technical school diploma required.
0-2 years, including internships, in work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role.
Hands-on experience with Windows/Linux/Mac OS environments desired.
Good understanding of computer systems, mobile devices, SKYPE, and other tech products.
Ability to diagnose and troubleshoot basic technical issues.
Tech-savvy with familiarity in remote desktop applications and help desk software (eg. Zendesk, BOLD 360, etc.).
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Language:
English Advance-Native
Spanish Native.
Note:
Temporarily remote due to COVID-19.
If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we'd like to talk with you today. Come be a part of the action at Sequoia Connect.
Keywords:
IT Support, Help desk, Desktop, windows, linux None
Comeet
Its innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to its stakeholders. Our client is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.
Our client is part of the USD 16.9 billion Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.
We are looking for a Technical Support Specialist to provide enterprise-level assistance to our end user employees. You will diagnose and troubleshoot software and hardware problems and help our employees install applications and programs.
The Technical Support Specialist responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
You will use email, text and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you.
Ultimately, you will be a person our employees trust. They will rely on you to provide timely and accurate solutions to their technical problems. The goal is to create a seamless, positive experience for our employees that in turn enables them to serve our external customers and the businesses they support.
Responsibilities
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Own issues through to resolution, within agreed time limits.
Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (eg software developers).
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues and outcomes are properly logged within the ticket management system.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.
Maintain positive relationships with clients.
Identify and suggest possible improvements in processes, procedures, and or systems.
Requirements
Degree in a relevant field, like Computer Science, IT, or Software Engineering is desired.
High school or technical school diploma required.
0-2 years, including internships, in work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role.
Hands-on experience with Windows/Linux/Mac OS environments desired.
Good understanding of computer systems, mobile devices, SKYPE, and other tech products.
Ability to diagnose and troubleshoot basic technical issues.
Tech-savvy with familiarity in remote desktop applications and help desk software (eg. Zendesk, BOLD 360, etc.).
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Language:
English Advance-Native
Spanish Native.
Note:
Temporarily remote due to COVID-19.
If you meet these qualifications and are pursuing new challenges that focus on delivering innovative solutions that increase business value, we'd like to talk with you today. Come be a part of the action at Sequoia Connect.
Keywords:
IT Support, Help desk, Desktop, windows, linux None
Comeet
Other Info
San Pedro, Laguna
Permanent
Full-time
Permanent
Full-time
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Sequoia Connect
About the company
Position Help Desk Bilingüe recruited by the company Sequoia Connect at Laguna, Joboko automatically collects the salary of , finds more jobs on Help Desk Bilingüe or Sequoia Connect company in the links above