head of service operations hybrid setup in Quezon City 80k to 150kQuezon City

 
 
 
Head of Service Operations  Hybrid Setup in Quezon City  80k to 150k
 
QUALIFICATIONS
-8 years + leadership and management experience with demonstrable People, P&L and Service operations responsibility;
-10 years+ experience of a senior Operations management role within a fast-paced technology environment;
-Experienced and skilled in managing technical staff in a fast paced multi-client environment;
-Excellent communication skills
CERTIFICATIONS
ITIL, CCNA, etc
JOB DESCRIPTION
The Head of Service Operations is responsible for deploying the company’s service delivery and support. He/she is also responsible for establishing the company’s project management and implementation disciplines and best practices. He/she establishes governance processes of direction and control to ensure that objectives are achieved. He/she directs and develop project plan, and protects the confidentiality, integrity and availability of the customer’s interest
Services Management
-Implements and delivery projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support.
-Oversees, organizes and aligns the resources of each project to ensure delivery success.
-Implement project controls and developments to secure customer satisfaction.
-Manages projects and ensures that projects are delivered on time and on budget. This includes tracking of project hours and expenses on a weekly basis. -
-Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
-Follows up with clients, when necessary, regarding unpaid invoices.
-Analyzes project profitability, revenue, margins, bill rates and utilization.
-Defining, implementing and revising operational policies and guidelines for the organization
-Developing and executing new growth directives
-Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
-Keeping track of the company’s revenue margins and conduct budget reviews to maximize profits
-Overseeing client support services
-Executive Reporting
-Monthly, quarterly and annual reporting
-Submission and presentation of Quarterly business review
-Profit and Loss Generation and Submission
-Cost & Utilization Analysis
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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