head of OperationsM. Lhuillier Financial Services

M. Lhuillier Philippines is a premier business in the industry of financial services with over 3,000 branches strategically located all over the Philippines servicing the Filipino people with their financial and jewelry needs.
 
As we grow even bigger, our company urgently seeks highly competent and dynamic professionals to assume the responsibilities of this position:
 
HEAD OF OPERATIONS
 
Location: Cebu-based preferred | Full-time
 
We're looking for a highly organized and detail-oriented Head of Operations to lead the backbone of our fast-growing real estate operations. The ideal candidate is a graduate of Industrial Engineering or a related course, with a strong foundation in systems thinking, process improvement, and operational efficiency.
 
Key Responsibilities:
 
Agents' Portal Access & Support
Manage agent onboarding and portal activation
Troubleshoot access and login concerns
Coordinate system updates with tech team
Website Listings Coordination
Oversee property listing uploads and edits
Liaise with marketing and brokers to ensure inventory accuracy
Maintain visual and content consistency across our platforms
Google Sites Content & Access
Manage and update our internal knowledge base (sales decks, training, templates)
Ensure real-time access for agents and team leaders
Collaborate with trainers and department heads for content rollout
Sales Operations & Systems Oversight
Ensure all sales tools, trackers, and dashboards are updated and functional
Work with branch teams to resolve sales-related operational concerns
Recommend improvements for faster, more efficient selling
Qualifications:
Preferably a graduate of Industrial Engineering or any operations-focused program
Strong background in systems design, process documentation, and coordination
Excellent communicator in English, Tagalog, and Bisaya - both written and verbal
Proficient in Google Workspace tools: Slides, Sheets, Docs, Sites
Confident in building sales reports, SOP manuals, and operations playbooks
Tech-savvy, analytical, and solution-driven
Can work independently while managing cross-functional teams
Why Join Us?
 
Be part of a growing real estate movement empowering over 10,000 agents nationwide. You'll work directly with regional and executive teams to streamline how we sell, train, and serve clients across the country.