head of claims, new business, and UnderwritingManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionJob Su Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Job Summary The Head of Claims, New Business, and Underwriting primarily manages Claims, New Business and Underwriting Operations for Global Business Services (GBS). It is accountable for the delivery & management of these major functions across Manulife s segments in Asia, United States and Canada. This is a key senior leadership role working closely with the General Manager of Global Business Services, focused on developing a High-Performance Team environment to ensure that GBS delivers on its strategy to become much more customer focused and deliver market leading Digital Customer Engagement. The incumbent sets goals for the function and directs the team to achieve such goals. Responsible for the over-all performance of the function. Has a great deal of leadership experience and leadership skills gained from handling experts in Claim, New Business, and Underwriting practice area. Formulates strategies and drives the implementation of the same to achieve the organization s goals. Leads global functional initiatives and special projects to ensure the alignment of Global Business Services towards business operations direction. Ensures consistency of agreed tactical plans carried-out in all Global Business Services premises. Responsibilities include the following: Provide leadership and vision to the organization by assisting the General Manager of Global Business Services with the development of long range and annual plans, and with the evaluation and reporting of progress on plans. Grow the business by increasing global footprint and developing existing and any new relationships in Claims, New Business, and Underwriting across all segments Asia, United States and Canada. Develop strategies and business plans to meet service level agreements cost fit targets of Manulife Continuously define and build SLA s to provide customers and partners with positive experiences when transacting with Global Business Services Prepare recommendations and plans for implementation of service and procedural improvements within defined Manulife policies and strategies Manage existing functional stakeholders and increase NPS scores Provide leadership and direction to the function; ensure effective communication and foster a culture that motivates employees to accomplish company goals and objectives Identify and recommend appropriate human resources to meet business needs in a cost-efficient manner Engage and develop staff whilst promoting teamwork to ensure business sustainability through the comprehensive planning of current and future organization capabilities needs Qualifications Bachelor s degree in any Business course or equivalent program Minimum 15 years of relevant work experience with at least 5 recent years in related positions Strong expertise and understanding of Underwriting, AMLA and FATCA Strong understanding of financial fundamentals and commercial drivers behind project business cases Experience in executing complex, multi-year operations transformation programs with multiple variables and senior stakeholders, preferably with direct exposure to global operations and/or financial services Underwriting related qualification, Certificate in Life Insurance or Diploma in Life Insurance would be an advantage Execution-oriented with strong focus to deliver targeted outcomes Demonstrated ability to create a compelling vision for the future and inspire commitment Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines. Strong interpersonal skills and ability to work effectively across cultures. Excellent written and oral communication, and executive presence Translates functional and business unit priorities into clear execution strategies and action plans If you are ready to unleash your potential, it s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time