Guest Service AgentNAVEG Group

Job Description
Responsibilities:
 Greet and welcome guests upon arrival, providing 100% Customer Service.
 Ensure cash float is balanced at the beginning and end of each shift.
 Ensure all daily arrivals are gone through and special requests are taken care of.
 Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
 Ensure all guest complaints or concerns are dealt with promptly and efficiently.
 Assist guests with hotel and area information or any requests they have.
 Check-in guest reservations ensuring proper billing, postings and information is correct.
 Ensure shift audit balances and paperwork is all accounted for.
 Coordinate with Housekeeping to track readiness of rooms for check-in.
 Must be effective at listening to, understanding, and clarifying the concerns and issues raised by customers.
 Must work well under pressure and be able to prioritize tasks.
 Create and cancel reservations as required, handle check in and check outs.
 Must be able to stand for up to 8 hours a shift.
 Greet all incoming and outgoing calls in a professional and timely manner.
 All other duties as assigned
Salary
CAD $15.2-16.5 per hour
Hiringvenue.com

Philippines
Permanent
Full-time