global product TrainerM2MJ Human Resources Consulting

Description
Job Functions:
• Responsible for the delivery of consistent high quality client training programs through embracing the
Company's training methodology.
• Facilitate aligning to the training approach and adheres to the Company's onboarding, New Hire
Training, and A-Bay playbook standards.
• Supervise agents through training classes and A-Bay and assists in the successful integration of
agents into Operations. Manages policy and procedure concerns through administration of corrective
action up to and including termination.
• Oversee agent performance management by evaluating performance and delivering Coaching for
Results (CFR) coaching in New Hire Training and A-Bay. Appropriately document agent performance
through maintenance of communication logs noting progress, assessment scores, etc.
• Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure
and report on effectiveness of training and agent preparedness; receives feedback and continuously
improves upon training delivery.
• Assesses training needs and learning styles and customizes training approach to be the most effective
based upon the audience and training content. Utilizes and/or designs role play scenarios to drive job
simulation practice.
• Comply and participate in the Company's Trainer Coaching and Development Program and completes
action plans created to focus on trainer performance improvement & grow job skills.
• Evaluate and recommend training content improvement.
• Provides additional one-on-one training and coaching support to agents that need additional focus.
• Prepare training reports for Training and Operations to record training milestones and progress, as
required.
• Responsible for obtaining and/or maintaining all relevant certifications to perform job.
• Participates in ongoing Trainer skill development by attending training classes and participating in
ongoing coaching sessions.
Job Requirements:
• Minimum of 2 years university and 2 years work experience or Bachelor's Degree in Education,
Communications or related field required
• 1 year training experience in a BPO set up
• Ability to train US audience
• Proficient personal computer skills including Microsoft Office including Excel, PowerPoint, and Access.
• Excellent English Communication and Interpersonal Skills.
• Must be willing to work onsite for the training, then Work at Home after
• Work at Home capable - device will be provided (after onsite training)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Quezon City, National Capital Region ·  2 minutes ago