gift re gistry advisor | olongapo downtownSM Mart Inc.

OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department. Coordinates with the sales team, order items for customers and ensure customer satisfaction . MONITOR GIFT REGISTRY SALES ACHIEVEMENT Monitor GR sales vs. target on a da OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department. Coordinates with the sales team, order items for customers and ensure customer satisfaction . MONITOR GIFT REGISTRY SALES ACHIEVEMENT Monitor GR sales vs. target on a daily basis & sales of reusable bags provide action plan when target is not met, monitor inventory of reusable bags . MANAGE CUSTOMER SERVICE STAFF Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts . HANDLE CUSTOMER COMPLAINTS Resolve complaints in a timely manner, remaining calm even under pressure Qualifications: . Candidate must possess at least a Bachelor's/College Degree in any business-related course . With at least 2 years of experience related to Customer Service . High customer service and interpersonal skills . Sales skills and ability to build productive relationships. . High organizational skills . Computer literate . Flexible to be assigned to work schedules supporting the retail operational hours . Willing to be assigned in The SM Store - Olongapo Downtown . Full-time positions available
Monster

Central Luzon
Permanent
Full-time