gfh - customer solutions Team LeaderGuesty Philippines Corporation

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth!
 
Guesty Highlights:
Competitive, above-industry salary package
Government Mandated benefits
HMO package with 1 free dependent
Medical and dental coverage
Paid sick and vacation leaves
Work-Life Balance
Career Growth Opportunities
Employee Engagement Activities
 
About the Position:
Team Leaders are essential to executing Guesty's vision and in setting the tone for our employees. Leaders offer guidance to all team members ensuring they fulfill their roles. Effective Team Leaders safeguards the team's morale in its highest and assures that the members are motivated to perform well. 
 
Responsibilities:
 
Coaching and Development
Providing positive, consistent, fair, and committed leadership to the team.
Actively pursuing a team environment focused on the achievement of the company's high-quality standards and high-performance goals.
Recognizing their team's deficiencies and developing action plans to overcome them.
Initiates career path for team members right after Certification.
Meeting 1:1 coaching goals and department KPIs. 
Providing effective feedback and coaching to the team members.
Monthly deliberation for probationary employees discussing their current standing, challenges, and help needed.
Outlier management.
 
Process improvement
Encourage team members to be proactive in sending recommendations for process improvements.
 
Implementation of SOPs (Standard Opertation Proceadure). 
Helping the company implement protocols/guidelines such as health and safety, production do's and don'ts. 
Addressing behavioral issues. (Attendance, Schedule Adherence, etc.)
Completion of Enabley Training/s before its due.
Ensuring team participation in meetings.
Help in getting OT commitment when needed.
Follow the hierarchy in escalation. 
Communicating changes.  
Real-Time Support
Providing support for team members during the shift.
Providing coverage as needed. 
Review timesheets daily and assist team members' payroll/incentives disputes.
Handling number of tickets as defined by management. 
Team Collaboration
Collaborate with LDS/s to ensure tasks are delivered accurately. 
Reports directly to their direct manager, provides weekly updates of the team's progress and asks for assistance on roadblocks.
Resolving conflicts, and lessening frictions between team members.
Conducting team meetings.
Employee Retention
Recommending innovative suggestions to help motivate team members.
Keep the team engaged. 
Gather concerns. Identify potential red flags and possible solutions to avoid attrition. Share this with the management team as a heads up.
Requirements: 
Proven work experience as a team leader or supervisor for at least two (2) years
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
Degree in Management or training in team leading is a plus