General ManagerV8 Mountain Resort Corp.

GENERAL MANAGER
 
We are looking for a seasoned executive with at least 3 years' relevant experience leading integrated resort operations and driving business growth through strategic planning, marketing, resource management, and guest satisfaction initiatives. Proven track record of successfully overseeing capital projects, expanding service offerings, and enhancing the guest experience to maximize revenues and brand reputation for world-class properties worldwide. Skilled at developing high-performing teams and building strong stakeholder relationships. Passionate about people development and service excellence.
 
Summary of Skills:
 
·       Strategic Planning
·       Project Management
·       Operations Management
·       Financial Management
·       Marketing & Business Development
·       Stakeholder Relationship Management
·       Change Management
·       Team Leadership
·       Customer Experience Management
·       Quality Assurance
·       Compliance Management
 
Summary of Qualifications:
 
·       Over 3 years of progressive leadership experience as a General Manager overseeing all functions of large-scale integrated resorts.
·       Proven track record of exceeding KPIs for profitability, visitation, satisfaction scores, and staff development through strategic direction and execution.
·       Extensive experience developing multi-year strategic plans with clear targets for growth, service expansion, and infrastructure development.
·       Advanced skills in marketing, demand generation, channel management and optimized utilization of on-site facilities.
·       Strong financial acumen with a proven ability to develop and manage annual operating budgets.
·       Talented in recruiting, developing and leading high-performing executive teams.
·       Known for fostering a service excellence culture and commitment to continuous process improvement.
·       Hands-on experience managing capital expenditure programs and ensuring quality standards.
·       Successful track record of resolving complex guest complaints and ensuring delighted customers.
·       Established reputation in the hospitality industry for operational excellence and guest satisfaction.
 
Job Specifications:
 
1. Position: General Manager
 
2. Department: Executive Management
 
3. Reports to: Chief Executive Officer/President
 
4. Job Summary: Oversee all aspects of integrated resort operations to maximize profitability, visitor numbers, guest satisfaction, and employee engagement year-round. Manage strategic planning, budgeting, revenue streams, resource allocation and product quality assurance.
 
5. Key Responsibilities:
 
5.1. Strategic Planning
5.1.1. Set and monitor KPIs to track progress of resort expansion goals
 
5.2. Marketing & Visitation
5.2.1. Approve recruiting aligned with seasonal/project needs
5.2.2. Monitor visitation goals and performance of on-site amenities
 
5.3. Resource Management
5.3.1. Approve hiring based on staffing needs within allocated budgets
5.3.2. Interview department heads and senior leadership
 
5.4. Guest Satisfaction
5.4.1. Ensure staff is trained for seamless & excellent customer experiences across facilities
5.4.2. Oversee handling of complex complaints involving multiple areas
5.4.3. Maintain positive feedback on review platforms
 
5.5. Facility Management
5.5.1. Monitor capital projects and maintenance of resort properties
5.5.2. Ensure quality and compliance standards for amenities and infrastructure
 
Connect With US
Send your resume and cover letter to HRD thru: [Protected Info]. Deadline of Application March 1, 2024.