general - Contractor - c1 - usaCorpay

Job Title: Quality Assurance (QA) Crew Accommodations Agent
Location: [Remote, Philippines]Position Summary:The Quality Assurance (QA) Crew Accommodations Agent at Corpay's Airline Division - TA CONNECTIONS is responsible for auditing hotel and ground transportation bookings for airline crew to ensure accuracy and compliance with company and client standards. Key duties include reviewing reservation details-such as dates, duration, rates, taxes, currency, and confirmation/cancellation records-and identifying and resolving discrepancies. The role supports agent performance, training, and process improvement through data analysis. Ideal candidates possess strong attention to detail, analytical skills, and experience with travel or hospitality booking systems.Essential duties and responsibilities:
Audit daily reservation reports to verify booking accuracy, including but not limited to:
Check-in/out dates, rates, taxes, currency, and hotel selection per contracts/guidelines
Ground transportation details (type, timing, vendor)
Validity of confirmation/cancellation numbers
Identify and cancel duplicate reservations and unused inventory
Ensure agents are updating reservation management system with required notes
Prioritize and resolve urgent booking issues to minimize impact on flight crews
Maintain a centralized log of QA findings and booking discrepancies
Generate daily, weekly, and monthly reports to:
Monitor agent KPIs
Identify booking error trends
Recommend training, coaching, or process improvements
Participate in QA meetings to share insights and propose process enhancements.
Validate system updates (e.g., rate changes, vendor contracts) in booking tools.
Ensure all bookings comply with internal policies, union rules (if applicable), and vendor agreements.
Collaborate with QA and training teams on performance reviews and system accuracy.
Support special projects and perform other duties as assigned.
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Aviation, Hospitality, or related field preferred.
Over 2 years of experience in airline operations, crew accommodations, travel coordination, or quality assurance.
6 months to 1 year working as a Crew Accommodations Agent.
Demonstrated experience collaborating with hotel and transportation vendors is a strong advantage.
Familiarity with airline operations platforms and crew scheduling systems is beneficial.
Background in auditing and quality assurance is a plus.
Experience working with international hotel and ground transportation vendors preferred.
Skills:
Excellent written and verbal communication for effective cross-functional collaboration.
Strong analytical thinking focused on operational efficiency and service quality.
Proven ability to manage multiple priorities in fast-paced, time-sensitive environments.
Exceptional attention to detail and accuracy.
Highly organized with strong time management skills.
Capable of working independently and handling repetitive tasks efficiently.
Proficient in Excel and data analysis/reporting tools.
Fluency in multiple languages is preferred
Corpay

Philippines
Contract
Full-time