Job Summary: The manager is the person ultimately responsible for the success of a product or service and has content authority for the p. They are responsible for identifying customer needs, prioritizing features, and developing the product's v and Job Summary: The manager is the person ultimately responsible for the success of a product or service and has content authority for the p. They are responsible for identifying customer needs, prioritizing features, and developing the product's v and . The product manager
has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements. Essential Functions of the Job: Defines the actual work that will be accomplished and the features that will be built within each release Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers Grooms existing product backlog with the business stakeholders Defines, maintains and communicates product roadmap Determines customers' needs and desires by specifying the research needed to obtain information Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements appraising new product ideas and/or product changes Aids in determining cost model and forecasting volume Review service level performance for product and outline service improvement plan where necessary Outlines operation
al requirements by scheduling and assigning employees following up on work results. Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks participating in professional societies. Contributes to team effort by accomplishing related results as needed. Knowledge and Skills Requirements: Must possess: 2-5 years of ServiceNow product knowledge Excellent verbal and written communication
skills Highly proficient presentation skills including use of powerpoint A working knowledge of Agile Development / Extreme programming methods Ability to: effectively communicate with all levels of the organization globally demonstrate analytical and problem solving skills work on multiple overlapping projects Supervision Responsibilities: Works across ServiceNow oriented Agile delivery team Other Requirements: The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities.
Ernst & Young Global Services Philippines Inc