functio nal lead, sdrZylun Philippines, Inc.

Overview:About the RoleWe are seeking a Functional Lead, SDR (Training Manager) to strengthen our Sales Development team by leading training, quality assurance, and cold call coaching. This role is measured by one clear outcome: ensuring SDRs - especially new hires - consistently perform and hit their goals.Unlike a traditional Program Manager role, this is a specialized leadership position focused on developing SDR talent, maintaining quality standards, and driving measurable performance improvements across the organization.Responsibilities:Training & DevelopmentOwn SDR onboarding with the goal of shortening ramp time and ensuring new hires reach quota quickly.Develop and update training modules, workshops, and role-plays that directly improve SDR performance.Maintain and enhance SDR playbooks, scripts, and process documentation to reflect best practices.Quality Assurance (QA)Conduct regular QA audits of SDR calls, emails, and CRM usage, focusing on performance outcomes.Evaluate SDR effectiveness against quality and compliance standards.Provide structured feedback and report on QA trends, linking them to performance results.Coaching & Performance SupportDeliver 1:1 and group coaching sessions focused on objection handling, cold call performance, and pipeline generation.Lead live cold call coaching sessions, including role-playing and real-time feedback.Partner with Program Managers to identify underperformance quickly and implement targeted coaching plans.Collaboration & LeadershipServe as the go-to functional expert on SDR best practices, quality standards, and training programs.Collaborate closely with Program Managers to align coaching and QA efforts with team quota goals.Report directly to the Program Director and support broader strategic SDR initiatives.Qualifications:QualificationsProven track record of excelling as an SDR (consistently exceeding quota, cold call success, and pipeline contribution).3+ years of experience in Sales Development, Business Development, or a related outbound role.2+ years of leadership experience (training, coaching, or team lead/program manager role).Strong expertise in outbound prospecting, cold calling, and sales engagement tools.Excellent communication, facilitation, and presentation skills.Highly detail-oriented with the ability to deliver constructive QA and coaching feedback.Demonstrated ability to elevate SDR performance, reduce ramp time, and sustain quota attainment across the team.Nice to Have (Preferred but not Required)Certifications in Sales or Training (e.g., HubSpot Sales Software, Salesforce, Sandler Training, Challenger Sales, SPIN Selling, or ATD Training Certification).Experience building training programs in LMS platforms (Zoho Learn, Lessonly, or similar).Background in customer success or account management, adding perspective to SDR coaching.Exposure to sales enablement tools (e.g., Gong, Chorus, Outreach, SalesLoft).Knowledge of adult learning principles and structured coaching frameworks.Prior experience in scaling SDR teams or supporting rapid headcount growth.Required Skills: Customer Success - Voice Years of Experience Needed: 2
Zylun Philippines, Inc.

Davao City
Permanent
Full-time