functional Business Analyst (salesforce)ESC Corporation

Functional Business Analyst (Salesforce)
Australian Salesforce ConsultancyRole Overview:
The Functional Business Analyst plays a key role in ensuring Salesforce solutions are delivered accurately, efficiently, and in line with business requirements.Working closely with Solution Designers, Developers, and Project Managers, the role translates functional needs into clear development tasks, reviews completed work for quality, and produces user-focused documentation to support adoption and ongoing use.This role suits someone who enjoys solving business problems, understands Salesforce capability, and communicates clearly and confidently.Key Responsibilities
Review and interpret solution designs, clarify requirements, and challenge assumptions where needed to ensure the best functional outcome.
Translate solution designs into clear developer tickets, including acceptance criteria, updates, and amendments as the solution evolves.
Conduct functional reviews of in-progress and completed development to confirm alignment with requirements and identify any gaps or issues.
Prepare user-focused documentation such as manuals, quick-reference guides, cheat-sheets, and recorded demonstrations of completed user stories.
Collaborate with Solution Designers, Developers, Project Managers, and client stakeholders to ensure shared understanding of requirements and smooth delivery.
Qualifications & Experience:
2-4 years' experience as a Business Analyst, Functional Analyst, or similar role within a Salesforce or CRM environment.
Strong understanding of Salesforce fundamentals, including data model, objects, fields, automation, permissions, declarative configuration.
Experience writing user stories, acceptance criteria, and functional specifications.
Exposure to Agile delivery methodologies (Scrum/Kanban).
Excellent documentation, communication, and stakeholder engagement skills.
High attention to detail and strong analytical thinking.
Preferred Skills (Nice to Have):
Salesforce Administrator certification (or equivalent practical experience).
Understanding of Salesforce flows, automation, and process optimisation.
Familiarity with testing practices or UAT coordination.
Experience in a consulting or professional services environment.
What We Offer:
Competitive salary (based on experience and qualifications), plus allowances and benefits.
Performance and certification bonuses.
Exposure to projects across multiple industries with a specialist Salesforce team.
A supportive and growth-focused team culture.
Permanent remote work arrangement.
Australian business hours schedule (morning/day shift).
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ESC Corporation

Philippines
Permanent
Full-time