fulltime Technical Support specialistDev Partners

Iñigo St
Davao City
8000
Davao Region
Philippines
Work-from-Home/Telecommute Offered
Company Information Dev Partners
Iñigo St
Davao, Davao del Sur
8000
Website:
Dev Partners is a Philippine based business helping global companies to fulfill their IT resourcing requirements.
Our core services are in providing development and design resources to our customers. We find talented individuals and match them up to your business. You have complete discretion if the relationship doesn't work and you wish to try another of our excellent team.
We offer competitive benefits - www.devpartners.co.
Job Description Do you have work experience in customer service in a BPO setup?
Do you know how to handle basic to mid-level end-user technical support cases?
Do you have any experience with cloud computing services?
If your answer is a well-rounded YES, then this opportunity is fit for you!
We are currently in search of a Technical Support Specialist who can be a part of an organization trusted by big-known tech companies and support over 2000 businesses worldwide! Be a gateway for Innovation, Integrity, and Loyalty today!
As a Technical Support Specialist, you will be focusing on but not limited to:
? Handling customer technical support cases through the portal, phone, and email submission
? Updating the support portal with knowledge articles, tech tips, and brief documents
? Preparing reference material for users by drafting operation instructions
Job Qualifications To perform these duties, you will need to have:
✔️ At least two (2) years of experience in Technical Customer Service and Support
✔️ At least two (2) years of Cloud Experience using Azure or AWS
✔️ Proficiency in using online and remote-connecting software
✔️ Excellent verbal and written English communication skills
✔️ Availability to work between 8 am to 8 pm Philippine time
✔️ Willingness to be on call and work during the weekends and holidays
It's not required, but it would be great if you already have experience in using helpdesk apps such as but not limited to Zendesk, Azure DevOps, or JIRA. It's also nice if you have the technical knowledge of email systems and Active Directory. It's a bonus if you have a working knowledge of Windows and/or Linux systems.
This is a 100% Purely Home-Based job ?️ so, you won't have to worry about your commute! We offer Above-industry Salary Packages with HMO Benefits ? Plus, get exclusive training and a chance to substantially grow your skills and technical knowledge.
Are you ready to help customers fully realize the value of their information in the cloud? Apply for this position today!
Number of Job Opening 1
Highest Education Attainment At least Highschool Graduate
Davaojobs

Davao City
Permanent
Full-time