Front Office supervisorML Wildlife and Eco-Park Inc.

FRONT OFFICE SUPERVISOR will be assigned in El Mar Resort, Sogod Cebu
 
Roles and Responsibilities
Provide outstanding services and ensure customer's satisfaction.
Address customer concerns and complaints promptly and professionally.
Respond to customer needs and requests in a timely manner.
Post charges to customers and handle card and cash transactions.
Plan and assign workloads for front office associates.
Supervise associates in their assigned job duties.
Assist in hiring and training associates in front office duties.
Evaluate the performance of associates and provide appropriate feedback.
Perform Night Audit in the system.
Make Monthly Revenue Reports.
Monitor office supplies and place supply order when necessary.
Document Standard Operating Procedures in a form of work instructions.
Qualifications/Knowledge/Skills/Experience
Must be a graduate of Bachelor's degree of Hospitality and Tourism  Management or related courses.
Has at least 1-2 years of experience in hotel/front office operations/customer service.
Good Communication and Interpersonal Skills
Computer Literate
Exercise quality demeanour
Advance telephone etiquette, excellent time management skills
Detailed understanding and experience of front desk operations.
Focus and self-drive
Has initiative and proactive.
Ability to handle complex situations and make sound decision under pressure.
Exceptional organizational skills and accuracy in record-keeping.
Proven ability to lead, motivate and develop team members.
Strong guest relations and conflict resolution abilities.
Willing to relocate in Sogod, Cebu or lives in nearby municipalities.