Front Office supervisorSouthpole Central Hotel

SOUTHPOLE CENTRAL HOTEL
 
Is currently looking for:
 
FRONT OFFICE SUPERVISOR
 
Qualifications:
Female / Male
With bachelor's degree in Hospitality Management and/or Hotel and Restaurant Management
At least 2 years of experience with the related field in Hotel Industry
Must be knowledgeable in computer and experience in MS office programs
Must have positive attitude and excellent communication skills
Must have an experience of motivating and leading a winning team
Must have the ability to remain calm whilst under pressure
Must know how to adjust with the environment and to different personalities
Willing to work in Cebu City
Job Description:
Supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction
Responds in a professional and courteous manner to guests and also with co - employees by providing accurate and timely information and services
Ensures with courteously and accurately answers inquiries from potential guests and accepts hotel reservations, concerns, etc.
Provide suggestive selling techniques to sell rooms, increase occupancy and revenue
Supervise daily shift process ensuring all team members adhere to standard operating procedures
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Adheres to company credit limit / floor limit policies and assist in servicing the guests during high volume periods
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Ensure Front office log book and hotel log book is always updated and actioned upon
Performs other duties as assigned, requested or deemed necessary by management