Front Office ManagerVestahomes Commercial, Inc.

FRONT OFFICE MANAGER for HAYAT SKY TOWERS
 
Front Office Manager Duties & Responsibilities:
Oversee the front desk and employees in the front office, including scheduling conference rooms, greeting guests, answering incoming calls, and conducting other necessary tasks.
Communicate with vendors to ensure smooth operation.
Assist guests in coordinating their travel needs.
Manage all office systems, such as scheduling, inventory, security, and accounting.
Facilitates, training, and supervising front office staff.
Create and maintain office policies, procedures, and systems, including training and implementing new systems to improve efficiency and accuracy.
Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition.
Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
Handling customer complaints and special requests professionally with attention to every details.
Scheduling staff shifts
Maintaining an orderly appearance throughout the reception area.
Monitoring stock and ordering office supplies, including stationery and information leaflets.
Preparing Daily, monthly management reports on customer feedback, bookings, and cancellations.
Managing the departmental budget.
Updating files and records.
Enforcing all cash-handling, checking, and credit procedures.
Monitor and perform regular inspections of the office facilities.
Front Office Manager Requirements:
Bachelor's degree in hospitality, tourism, or related field.
Proven minimum of 3 years  work experience as a FOM.
Great interpersonal and communication skills.
Excellent problem-solving and leadership skills.
The ability to remain positive and focused in a fast-paced environment.
Good time management skills.
Great computer skills and the ability to learn new skills quickly ,familiar with Genesys system.
Understanding  of all hotel management best practices and relevant laws and guidelines