Front Office AssociateM Lhuillier Cebu Safari

FRONT OFFICE ASSOCIATE
 
About the Role:
Front Office Associate serves as first point of contact of our guests and manages all the services and accommodation they need by following the company's standard.
Duties and Responsibilities:
Performs all check-in and check-out process.
Provide information about our hotel, available rooms, rates, and amenities.
Register guests collecting necessary information (like contact details and exact dates of their stay).
Welcome guests upon their arrival and assign rooms.
Ensure compliance to all established manual, standards, and computer procedures.
Monitor all inquiries for reservation and manage all communication with guests and other departments.
Maintain effective professional relationship with all guests and provide best quality service through phone or in person.
Greet all guests with courtesy at all times.
Maintain updated records of bookings and payments.
Respond to clients' complaints in a timely and professional manner.
Preferred Qualifications & Experience:
Degree in hotel restaurant management is a plus.
Experience is an advantage.
Excellent in providing customer service.
Excellent communication and organizational skills.
Computer literate and has experience with hotel reservations software.
Preferably lives near Carmen, Cebu.
Fresh graduates are welcome to apply.