Front Office AssociateVestahomes Commercial, Inc.

FRONT OFFICE ASSOCIATE
 
Duties & Responsibilities:
Handle check-in and check-out of guests
Handle and process reservations and room extension requests
Administer and perform all cashier functions and perform efficient cash drawer
Ensure payment collections are intact and accounted for at all times
Answer guest inquiries across all available communication channels
Comply with established hotel standards
Attend to and resolve all concerns and complaints of hotel guests immediately and escalate to immediate supervisor and other concerned departments if and when needed
Develop and maintain effective professional and hospitable relationship with all hotel guests and visitors
Maintain neat and clean front desk at all times and greet all guests with courtesy and warmth
Prepare/generate front office reports
Conduct competition check and recommend strategies to become competitive
Work closely with the Housekeeping department in keeping room status reports up to date and the Maintenance department for maintenance and repair work
Report any unusual occurrences or requests to the immediate supervisor and/or guard on duty
Perform safety and emergency procedures when needed
Monitor and account for all supplies issued to the Front Desk
Possess good knowledge of hotel offerings
Qualifications:
Bachelor's degree in Tourism, Hospitality Management, Business Administration
At least 2 years hands-on Hotel Front Desk experience
Good listening and communication skills
Able to handle stressful situations and deal effectively with irate guests and visitors by interacting with them in a polite way
Able to work in a fast-paced work environment and juggle different duties at a time
Able to demonstrate a friendly, warm, professional, and confident demeanor
High level of customer service, motivation, determination, and commitment to success