Fresh graduates are welcome to apply! senior specialist ii - cebuJPMorgan Chase & Co. - Cebu & Manila Operations

Chase Merchant Services, a business unit within Corporate and Investment Banking (CIB) Wholesale Operations, a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.
 
Description for External Candidates
 
Job Summary:
 
Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. A Chase Merchant Service Specialist is an advocate for our merchants by providing phone support offering resolutions to payment processing, technical troubleshooting and addressing General question.
 
Job Responsibilities:
Merchant Advocate - Putting Customers first and being there for our Customers
Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants 
Identify, analyze, and document information collected from merchants 
Resolve issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures.
Ensure timely follow-up on merchants inquiries 100% of the time 
Troubleshoot technical problems to determine the root cause and provide a viable solution
Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchants 
Maintain a high level of knowledge surrounding new products, equipment(s), features and services 
Meet or exceed production goals as outlined in the metrics scorecard. 
Escalate of any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank. 
Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries 
Ability to work within a Dynamic and fast paced environment
Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude 
Required Qualifications, Capabilities, and Skills:
Strong knowledge of payment processing industry and related procedures and products
High school diploma equivalent. Preferred qualification includes college/university diploma/degree.
Minimum of  2 years of payment  industry experience (preferred)
Open to Fresh Graduates.
Must be willing to work overnight & shifting schedule
Core Competencies
Excellent verbal and written communication skills
Must be able to multi-task and be self-directed
Flexible, easily adaptable 
Ability to provide professional and interpersonal communication when interacting with others
Self-motivated, works well with minimal supervision, & performs well in a team environment. 
Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets and databases.