food safety and Quality Manager - metro manilaFoodpanda

Do you love food and convenience put together? Then you will definitely love foodpanda!
foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries worldwide. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.
We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.
This doesn't happen without our awesome people! We are looking for a Food Safety and Quality Manager to join our growing business!le success!
What's on the menu to do:
Leading the implementation of the Food Safety and Quality mission and vision at Philippines and ensuring implementation and compliance with all designated central food safety policies and procedures at local level.
This role will be based in Manila and will be reporting to the Senior Operations Manager.
Continually monitor quality compliance & control with the procedures in lieu of:
Supplier onboarding & management,
Store set-up, processes and management,
Product management
Enhancing customer experience
Design & monitor compliance with the procedures outlined in the pandamart Food Safety Manual.
Complete appropriately targeted proactive and reactive internal food safety compliance audits and manage corrective action plans. * Arrange follow up visits to verify compliance.
Ensure that all employees receive the designated food safety training. Localise and create of training materials, templates, procedures.
Investigate reports of food safety and quality issues at store level and vendor level.
Liaise between Local Authority Enforcement Officers in cases of informal or legal action.
Management for withdrawals and recalls of products and serious incidents.
Support in the continued development and rollout of a serious customer complaint escalation process.
Ensure that all local food safety authority enforcement action is complied with.
Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally.
Ensure adherence to legislative food safety requirements.
Communicate the receipt of any allegations of food poisoning, foreign bodies or local authority department visits to pandamart and any other interested parties and arrange initial responses.
Provide technical support where required on food safety and quality management.
Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.
Manage food safety and quality of product assortment (branded and own privatelabel), external laboratory testing, preparing and reviewing documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), Mystery shopper and product sampling at store level.
Analyse customer complaint trends and indicators.
Contribute to the continuous development of food safety KPIs, monitor, analyze and report on these to the relevant business stakeholders to support management review and ensure food safety objectives are met.
What do you bring into the table?
4-6 years of operational experience in Food Safety & Quality Management.
Degree in Food Science or related field
Knowledge of food safety of local/regional laws and regulations and food trading standards
Food Safety scheme audit experience
Experience leveraging technology to drive process improvements
Program management and experience of managing program change across multiple store locations
Experience interacting and engaging with Authorities
Strong verbal and written communication skills
Strong organisational skills
Demonstrated collaborative skills
Self-motivated with critical attention to detail, deadlines and reporting
Program Management
Experience interacting with research organisations and industry/trade associations preferred
Retail /food manufacturing / online / restaurant or dining quality experience preferred
What we have for you:
We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization
When food marries tech - it's just a promising industry
We have a vibrant and international team with diverse backgrounds
This is a brand with competitive employees in an all hands on deck environment!
We recognize top performers, welcome our newbies, and share good food!
Competitive package, allowances, food perks, HMO, Insurance, and more!
Up for a challenge? Apply Now!
Foodpanda

Philippines
Permanent
Full-time