Food and Beverage supervisorFilinvest Group

POSITION SUMMARY
Oversee all F&B operations to ensure operation runs smoothly. They train and supervise F&B staff, ensure compliance with food health and safety.
regulations, and resolve customer complaints.
SCOPE AND RESPONSIBILITIES
MEET & EXCEEDS
CUSTOMERS & TEAM
MEMBERS
EXPECTATION
1. Provides value-added service to customers by doing whatever reasonable and possible to meet or exceed
customer expectations.
2. Communicates effectively with customers, co-workers, and superiors.
3. Demonstrates teamwork by cooperating and assisting co-workers as needed.
4. Handles difficult situations effectively.
LEADERSHIP Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques in order to
maximize employee productivity and satisfaction of direct reports.
CUSTOMER
SATISFACTION
1. Ensures prompt, efficient, and courteous service.
2. Monitors and analyzes levels of customer satisfaction
3. Exceeds customer satisfaction and maximizes return customers.
HUMAN RESOURCES 1. Sets and maintains service standards.
2. Leads the team.
3. Motivates employees.
4. Coaches, counsels and disciplines employees.
5. Determines priorities, sets goals and follows-up.
6. Monitors and controls, shift rosters.
7. Participates in selection of staff
8. Conducts performance appraisals
9. Identifies and analyzes problems and develop solutions
10. Ensures that staff provides quality service by overseeing the staffing, training, and day-to-day
activities of restaurant staff.
JOB DESCRIPTION FORM 2
TRAINING 1. Orientation and induction of new employees.
2. Annual training plan
3. Conducts technical job knowledge training.
4. Analyzes training needs.
COMMUNICATION 1. Attends department meetings.
2. Conducts daily briefing.
3. Provides feedback to management.
PROFITABILITY 1. Monitors and controls productivity.
2. Practices cost controlling.
3. Prepares accurate monthly forecasts of covers, revenue, expenses and GOP.
4. Prepares budget for operating equipment, CAPEX.
5. Achieves revenue and profit goals by developing and implementing strategies to increase
revenue and control cost.
ADMINISTRATION 1. Maintains Record
HEALTH, SAFETY AND
HYGIENE
2. Ensures sate working process.
3. Monitors cleanliness and hygiene standards.
4. Monitors grooming and appearance standards of employees
SALES AND
MARKETING
5. Ensures effective up selling.
6. Optimizes opportunities for marketing the outlet.
7. Controls quality of merchandising display.
STOCK CONTROL 1. Ensures adequate supplies
OTHER DUTIES 2. COMPANY POLICIES and PROCEDURES: Adheres to the provisions outlined in the Employee
Handbook, Disciplinary Code, and Rules and Regulations.
3. ATTENDANCE: Adheres to the set procedures for attendance and timekeeping.
4. COMMUNICATIONS: Attends meetings as required.
5. GUEST RELATIONS: As assigned and at all opportunities, assists guest directly and indirectly to
resolve problems.
6. LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times.
7. EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures
8. EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of
assignment.
9. GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of
the company.
10. TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in companyinitiated employee activities.
11. ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Company's
Environmental Policy and established rules and guidelines.
12. GUIDING PRINCIPLES: Practice the Guiding Principles in day-to-day interaction.
13. Performs such other functions as may be delegated by management from time to time.
Filinvest Group

Tagaytay City, Cavite
Permanent
Full-time