financial incident Management analystNCR Corporation

About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Financial Incident Management Analyst-
Supporting NCR's customers (both internal and external)
Providing problem resolution for NCR products and services, allocates engineer appointment times for jobs requiring multiple resources on-site
Assigns and distributes workload of CE's to meet SLA's across broader areas
Responsible for ensuring the customer's entitlement of services
Remotely deliver solutions, dispatch service personnel, and when appropriate
verify resolution of a customer's issue that has not been escalated * Work directly with the customer to understand the problem, escalate problem to the next level following the documented Remote Incident Management Process,
Perform Level I technical troubleshooting with end-users of PCs
Generates daily and weekly incident reporting
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner
Supporting NCR's customers (both internal and external)
Providing problem resolution for NCR products and services, allocates engineer appointment times for jobs requiring multiple resources on-site
Assigns and distributes workload of CE's to meet SLA's across broader areas
Responsible for ensuring the customer's entitlement of services
Remotely deliver solutions, dispatch service personnel, and when appropriate
verify resolution of a customer's issue that has not been escalated * Work directly with the customer to understand the problem, escalate problem to the next level following the documented Remote Incident Management Process,
Perform Level I technical troubleshooting with end-users of PCs
Generates daily and weekly incident reporting
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation

Cebu City, Cebu
Permanent
Full-time