finacle / crm program manager / Delivery managerThakral One

Job Description
Role
Finacle / CRM Program Manager / Delivery Manager
Responsibilities
Manage the overall program delivery for the CRM Project (functional and technical changes)/ Finacle functional and technical changes
Work with program team to ensure all project phases are designed, build and delivered.
Manage the Milestones completion and take it to invoicing from Customer
Manage and deliver phase-gates of delivery and artefacts required for completion.
Work with vendor and partner teams on day-to-day basis for delivery and quality management aspects
Liaise with internal stakeholders across Prog. Management and Delivery & external stakeholders to facilitate deliverables
Form, lead, and coordinate project teams (cross-functional: Business, Technical, Operations, Legal, Procurement, etc.)
Manage all activities in the project lifecycle (initiation, planning, execution, monitoring and controlling, and closing) across one or more lines of business
Coordinate with business partners and all stakeholders to clarify and define project requirements and business case, including development of a statement of work
Make sure deliverables are represented in RAID meetings and has view on the Risks, Actions, Issues and Dependencies of the Program
Liaise with the different stakeholders of the Program across vendors and Customer and forge good working relations
Create, maintain, manage, and monitor work plan and all tasks needed to achieve project objectives and timelines.
Implement control and reporting structures for project monitoring regarding risk and change management based on defined governance methods and standard processes (e.g., risks and issues mitigation and assumptions clearances)
Conduct post-mortem and project closure reviews, customer satisfaction surveys and project team's performance appraisals
Oversee sourcing, delivery, negotiating and managing outside vendors
Ensure compliance of infrastructure and applications with IT standards, policies, and guidelines, as well as other financial governing bodies
Define and monitor all project key constraints, Develop, and implement project communication plans
Conduct status reviews with project teams, account managers and customers on a regular basis
Contribute to the creation of offers, contracts and time schedules as well as to the cost calculation
Create, review, and implement changes on internal innovation/ project management processes in alignment with the enterprises policies and procedures
Knowledge & Skill
10-15 years experience in project / Program Management with CRM experience.
Excellent communication skills, well versed in Microsoft Office tools - Word, Excel, PowerPoint, Sharepoint, Confluence
Self-starter able to manage work independently and drive the team to deliver on time
Excellent attitude to work and able to manage people, processes, and systems.
Exposure to variable SDLC methodologies is a plus (Waterfall / Agile)
Number of Vacancies
1