field Support advisorLegato Health Technologies

Responsible for overseeing team's daily work assignments as they relate to software installations and hardware repairs and insuring repairs are done within their SLA. Primary duties may include, but are not limited to: Provide direction to other technicians on resolving complex hardware issues and assist in the coordination of addressing manufacturer hardware recalls. Assist in the planning of large scale hardware deploys. Works with the software bundling team on defining technical building requirements for new applications. Assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries. Manages resources to conduct remote-hands work. Participates in move planning meetings. Oversees Tech Refresh activities and contractor schedules. Oversees that adequate stock is onsite, salvage runs are routinely performed and the Asset Management database is performed. Assigns other lights-on projects and participates on project teams. Frequently leads project teams and Field Support initiatives. Performs routine audits on stock rooms and plans and executes inventory initiatives. Mentors and assists other technicians with other software or hardware related problems. Requires Associate degree in IT or MIS; 5-7 years relevant experience; or any combination of education and experience, which would provide an equivalent background. BA/BS preferred. Dell hardware certification, Microsoft A+, Network+ certifications required; MCSA or MCDST certifications preferred.
Legato Health Technologies

Philippines
Permanent
Full-time