Accurately prepares forecasts for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy:
a. Short, mid and long-term Forecast;
b. Interval Forecast (per 30 minutes or 15 minutes);
Normalizes volume (removes anomalies and seasonality) to ensure that instances are taken out that should not be incorporated in the forecast;
Based on Contact Center trends, generates staffing requirements for Long Term, Hiring and Training and Short Term, and consistent delivery of accurate staffing forecast;
Provides recommendations for required HC based on forecasted volume or target hours, determines handling capacity;
Schedules resources/agents in order to maximize SLA performance and ensures labor law of each location is followed.
Plans and Schedules staff duties according to skill sets based on 15 minute or 30-minute intervals in order to ensure that resources meet forecasted business demand profiles and that Contact Management is staffed to be operationally effective on specific hours of operation. This includes managing the production of schedules for those on Full time and Part Time contracts, ensuring that all legislative requirements are met, and that fair rotation of preferences is applied;
Creates and manages shift schedules and other activities for the employees handling contacts with the compliance of the Labor rules of each site supported;
Presents the Plan to internal Operations Leaders and open for revision if needed;
Create/prepare/manage Anticipated Performance Report file;
Qualifications:
Bachelor's degree preferred but not required
Available to work onsite.
Good spoken and written English skills
Min 2 years of experience in WFM, with minimum 1 year experience in any WFM planning roles, esp. capacity or resource planning and forecasting
Excellent Microsoft Excel skills, i.e., high level of proficiency in creating WFM templates, pivot tables, and executing various function.
-Requirements- Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
" />
Expert Workforce Planner w/ 15K Relocation Package for those outside Davao
Conectys - Davao del Sur, Davao Region
Offer description
Permanent contract Full Time
The Sr. WFM Planner will ensure that resources are managed efficiently and effectively to optimize the use of resources to achieve performance targets: determine resource requirements for all campaigns and lines of businesses dealing with customer contacts, ensuring that shifts are aligned to customer demand & commercially viable while meeting service standards
Key Responsibility Areas:
Accurately prepares forecasts for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy:
a. Short, mid and long-term Forecast;
b. Interval Forecast (per 30 minutes or 15 minutes);
Normalizes volume (removes anomalies and seasonality) to ensure that instances are taken out that should not be incorporated in the forecast;
Based on Contact Center trends, generates staffing requirements for Long Term, Hiring and Training and Short Term, and consistent delivery of accurate staffing forecast;
Provides recommendations for required HC based on forecasted volume or target hours, determines handling capacity;
Schedules resources/agents in order to maximize SLA performance and ensures labor law of each location is followed.
Plans and Schedules staff duties according to skill sets based on 15 minute or 30-minute intervals in order to ensure that resources meet forecasted business demand profiles and that Contact Management is staffed to be operationally effective on specific hours of operation. This includes managing the production of schedules for those on Full time and Part Time contracts, ensuring that all legislative requirements are met, and that fair rotation of preferences is applied;
Creates and manages shift schedules and other activities for the employees handling contacts with the compliance of the Labor rules of each site supported;
Presents the Plan to internal Operations Leaders and open for revision if needed;
Create/prepare/manage Anticipated Performance Report file;
Qualifications:
Bachelor's degree preferred but not required
Available to work onsite.
Good spoken and written English skills
Min 2 years of experience in WFM, with minimum 1 year experience in any WFM planning roles, esp. capacity or resource planning and forecasting
Excellent Microsoft Excel skills, i.e., high level of proficiency in creating WFM templates, pivot tables, and executing various function
Requirements
Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
Yesterday
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Conectys
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Gree...
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC, and the Americas.
We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality, and Financial industries.
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a. Short, mid and long-term Forecast;
b. Interval Forecast (per 30 minutes or 15 minutes);
Normalizes volume (removes anomalies and seasonality) to ensure that instances are taken out that should not be incorporated in the forecast;
Based on Contact Center trends, generates staffing requirements for Long Term, Hiring and Training and Short Term, and consistent delivery of accurate staffing forecast;
Provides recommendations for required HC based on forecasted volume or target hours, determines handling capacity;
Schedules resources/agents in order to maximize SLA performance and ensures labor law of each location is followed.
Plans and Schedules staff duties according to skill sets based on 15 minute or 30-minute intervals in order to ensure that resources meet forecasted business demand profiles and that Contact Management is staffed to be operationally effective on specific hours of operation. This includes managing the production of schedules for those on Full time and Part Time contracts, ensuring that all legislative requirements are met, and that fair rotation of preferences is applied;
Creates and manages shift schedules and other activities for the employees handling contacts with the compliance of the Labor rules of each site supported;
Presents the Plan to internal Operations Leaders and open for revision if needed;
Create/prepare/manage Anticipated Performance Report file;
Qualifications:
Bachelor's degree preferred but not required
Available to work onsite.
Good spoken and written English skills
Min 2 years of experience in WFM, with minimum 1 year experience in any WFM planning roles, esp. capacity or resource planning and forecasting
Excellent Microsoft Excel skills, i.e., high level of proficiency in creating WFM templates, pivot tables, and executing various function.
-Requirements- Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
" />
Expert Workforce Planner w/ 15K Relocation Package for those outside Davao
Conectys - Davao del Sur, Davao Region
Offer description
Permanent contract Full Time
The Sr. WFM Planner will ensure that resources are managed efficiently and effectively to optimize the use of resources to achieve performance targets: determine resource requirements for all campaigns and lines of businesses dealing with customer contacts, ensuring that shifts are aligned to customer demand & commercially viable while meeting service standards
Key Responsibility Areas:
Accurately prepares forecasts for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy:
a. Short, mid and long-term Forecast;
b. Interval Forecast (per 30 minutes or 15 minutes);
Normalizes volume (removes anomalies and seasonality) to ensure that instances are taken out that should not be incorporated in the forecast;
Based on Contact Center trends, generates staffing requirements for Long Term, Hiring and Training and Short Term, and consistent delivery of accurate staffing forecast;
Provides recommendations for required HC based on forecasted volume or target hours, determines handling capacity;
Schedules resources/agents in order to maximize SLA performance and ensures labor law of each location is followed.
Plans and Schedules staff duties according to skill sets based on 15 minute or 30-minute intervals in order to ensure that resources meet forecasted business demand profiles and that Contact Management is staffed to be operationally effective on specific hours of operation. This includes managing the production of schedules for those on Full time and Part Time contracts, ensuring that all legislative requirements are met, and that fair rotation of preferences is applied;
Creates and manages shift schedules and other activities for the employees handling contacts with the compliance of the Labor rules of each site supported;
Presents the Plan to internal Operations Leaders and open for revision if needed;
Create/prepare/manage Anticipated Performance Report file;
Qualifications:
Bachelor's degree preferred but not required
Available to work onsite.
Good spoken and written English skills
Min 2 years of experience in WFM, with minimum 1 year experience in any WFM planning roles, esp. capacity or resource planning and forecasting
Excellent Microsoft Excel skills, i.e., high level of proficiency in creating WFM templates, pivot tables, and executing various function
Requirements
Minimum education level: Bachelor ́s Degree
3 years of experience
Language(s): English
Availability to travel: Yes
Availability of change of residence: Yes
Yesterday
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Conectys
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Gree...
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC, and the Americas.
We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality, and Financial industries.
Similar offers
- Davao Region, Davao del Sur
Proficient in both written and spoken English Medium to Advanced Excel Skills (vlookup, if functions pivoting) Contact...
Yesterday
- Davao Region, Davao del Sur
The Real-Time Analyst is a workforce management role that is responsible for intraday performance management to ensure...
Yesterday
- Davao Region, Davao del Sur
The Sr. WFM Planner will ensure that resources are managed efficiently and effectively to optimize the use of...
Yesterday
- Davao Region, Davao del Sur
Responsibilities: - Prepare the monthly payroll - Enroll member'sbenefits (SSS, PHIC, PAGIBIG) - Prepare billing...
Yesterday
- Davao Region, Davao del Sur
Provides a full range of technical, administrative, clerical and office support including, but not limited to: *...
Yesterday
- Davao Region, Davao del Sur
Have an excellent eye for data analysis? Then join the team as our Data Analyst! Qualifications: • BS/MS degree in a...
3 days ago
- Davao Region, Davao del Sur
As a Team Leader, has an overview of a group of people, motivates, gives instruction and monitors performance. It...
3 days ago
¡Don't miss any opportunity!
Receive new offers by email.
¡Don't miss any opportunity!
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Great
We will notify you of new vacancies.
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Create job alert
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Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
¡Don't miss any opportunity!
Receive new notifications of Conectys Incorrect format
Wrong password
I have read and agreed to the and the of BestJobs. Required See legal details
Expert Workforce Planner w/ 15K Relocation Package for those outside Davao
Davao del Sur, Davao Region
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Wrong email
Wrong password
I have read and agreed to the and the of BestJobs. Required
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
Enter registered email
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Related searches
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Search jobs
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Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
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Recipients
Data will be transferred due to legal obligation.
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You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
BestJobs
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Davao del Sur
Permanent
Full-time
Permanent
Full-time
Submit profile
Conectys
About the company
Conectys jobs
Mandurriao, Western Visayas
Position expert workforce Planner w 15k relocation package for those outside davao recruited by the company Conectys at Davao, Joboko automatically collects the salary of , finds more jobs on Expert Workforce Planner w 15K Relocation Package for those outside Davao or Conectys company in the links above
About the company
Conectys jobs
Mandurriao, Western Visayas