Executive escalation officersGlobe Telecom, Inc.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Customer management and issue At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Customer management and issue resolution * To deliver the best possible customer recovery and end-to-end issue resolution * To do that, agents are empowered and expected to think like owners Communication Skills: Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills - ability to clearly understand and state the issues customers present Ability to concentrate - follow customers issues without distraction to resolution Good composition skills - ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Customer Focus: Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, and de-escalation skills Demonstrates ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including the daily schedule as assigned Flexible with the working schedule; may be expected to work weekends, holidays and events Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season. Problem Solving Skills: Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned Ability to approach problems logically and rationally Action oriented and self-disciplined Organized and detail-oriented Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service Qualifications Required Graduate of any 4-year course With 2 years experience in customer service industry (previous assignment in Globe campaign is preferred) Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Monster

Philippines
Permanent
Full-time