equipmt finance Portfolio mgrWells Fargo

Internally known as Equipment Finance Portfolio Manager, the resource manages units engaged in the review and monitoring of accounts, collection of accounts, late charges, assumption/transfer fees, negotiation of buyouts, renewal rates, extension fees, resolving of customer disputes, sales of equipment, disposal of accounts, monitoring of bankruptcy proceedings and assisting in litigation proceedings.
What Will You Do?
Provide support, instruction, and coaching to a team of 15 front-line agents
Manage floor coverage in a large team environment
Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators
Work in tandem with the Collections Manager to identify and address performance and developmental opportunities
Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing PayPal client relationships
First point of contact for customer escalated calls.
Help develop agents to be self-sufficient by helping them find the answers themselves
Coordinate daily schedule with Supervisor and set daily coaching activities Listen real time and provide feedback to agents
What You Need To Succeed?
Must have completed at least ( 2 ) years of college education, any field
Amenable to work on US shift, 9PM-6AM ( Manila time ) Mon to Fri, weekend off
At least ( 2 ) years professional experience in a supervisory or managerial role ( Leadership )
At least ( 1 ) year professional experience handling Collections ( B2B ) or ( 2 ) years for ( B2C )
Market Skills and Certifications
Job Family
Loss Prevention
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time