Engineer I inside salesEmerson Electric

Description
Drive and support revenue growth at customers by providing technical and sales support promoting Emerson Products . Remotely manages relationships with small to mid-size customers to allow US-based Outside sales counterparts increased face time with customers.
Responsibilities
PLANNING
- Performs pre-sales activities for prospects in managed accounts:
- Provide timely information and updates on products, services, solutions and on the company
- Monitor developments with customers for proper timing and planning of new product development
- Forecasting sales on managed customers
- Prepare monthly Territory Sales Report/ Fiscal Year End Sales Report
- Maintains the accuracy and upkeep of each customer account in the database through the following:
- Update of each customer profile
- Documentation of each product profile
CUSTOMER MANAGEMENT
- Support post-sales activities by monitoring customer orders and creating status reports.
- Support Customer Service through the following:
- Handle major technical issues and problems
- Update on new products and prices created for customers
- Recommends resolutions on business operational issues as follows:
- Receivables
- Material/ Product Returns/ Warranty
- Pricing discrepancies
- Lost or defective products during shipment
CREATING BUSINESS OPPORTUNITIES
- Pursue new businesses opportunities by providing support customers and US Sales Managers such as the following:
- Define NBO and matching product profiles
- Prospect, evaluate and set-up new OEM account
- Support business growth through the following:
- Emerson brand cross-selling
- Provide and follow-up complete and formal quotations sent
- Provides product research and act on literature request
- Support sales activities of the managed accounts as follows:
- Point of contact for technical issues on Copeland brand compressors and condensing unit products
- Coordinate sample activities and shipments to expedite requests and processing of orders
- Decide on credit recommendation on short paid invoices
- Send product samples of compressors, condensing units and electronics for testing
- Recommend resolutions on pricing negotiations
Additional Functions
- Provide other ad hoc reports required by the sales team to achieve sales goals
- Attends training, workshop, seminar, and focus group discussion of the team
- Contribute to other projects that align to defined operational and employee goals Requirement s
-- Graduate of any four-year business or behavioural discipline course
- Graduate of any engineering discipline course will also be considered
- At least two (2) years experience gained from interactive customer service and related functions
- At least one (3) years experience gained from marketing, industrial sales, supply chain, engineering, manufacturing and technology business
- Knowledge in Heating Ventilation Air Conditioning Refrigeration (HVACR) is an advantage
- Background in offshore service operations is an added advantage
- Ability to assume cross-trained function
- Ability to assume back up due to skills and capacity constraints
- Ability to build long lasting relationships with internal and external customers, and work within a team setting
- Problem Solving
- Process Improvement Capability
- Influencing Skills
- Excellent written and spoken communication skills in English
- Knowledge on computer applications such MS Office, Mainframe and other Business Systems and Tools
- Willing to work on shift supporting the assigned business and customers
- The individual must be able to maintain a positive energy level to function in an environment of constantly shifting demand and sometimes-severe time restrains while continuing to function effectively and often autonomously
- Analyze Issues
- Drive for Results
- Foster Teamwork
- Build Relationships About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.