Employee Relations partner - triage and assessment groupJPMorgan Chase

Job Description:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers, and employees up for success. Everything the firm does hinges on our ability to hire, empower, and retain the best people. Human Resources plays an integral role in designing, implementing, and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
Employee Relations Triage and Assessment Group
Organization Description
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers, and employees up for success.
Everything the firm does hinges on our ability to hire, empower, and retain the best people. Human Resources plays an integral role in designing, implementing, and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Talent Acquisition, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Service Delivery.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Job Description
The Global Employee Relations organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. In addition to supporting Global Employee Relations Investigations, we also help provide support to the Global ER Support/Performance team. The Triage and Assessment Group (TAG) will help set and implement a global vision, strategy, operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct, employee experience aspects of regulatory-related deliverables. Overall, this organization will span the traditional HR lifecycle, employee engagement and broader listening strategy.
Responsibilities:
Manages all escalated concerns through multiple sources, completes alert assessments where there is insufficient information to proceed with a formal case and/or triages to appropriate investigator/partner, within the established SLA
Manages a case queue, in the formal system(s) of record, to complete a formal alert assessment and/or escalating the case for a formal ER investigation
Able to read through the initial alert details to determine the following:
Does the information require a formal investigation, or should the matter be sent to another team or shut down at the alert level (after completing an assessment)?
Escalate the concern for a formal ER investigation and triage to the appropriate Tier following SOP
Escalate the concern to the ER Support team to address as a non-conduct case.
The TAG analyst will also conduct the following checks on each case and ensure all related documentation is in the formal system of record (AK/ICM):
Linked cases (within Employee Relations or Global Security) so the ER investigator can assign related matters with the same ER Partner
Locating and attaching any evidence to further support the investigation including performance reviews, pattern review trends, RIF plans, etc.
Any evidence if this specific allegation has been raised/investigated previously
Analyst will send initial acknowledgement communication to key stakeholders including - HRBAs/BPs, Managers and Employees, and key partners as appropriate
As needed, analyst may also reach out to managers or key constituents to gather information on the case prior to triaging to the ER partner or completing an alert assessment
Skills/Requirements:
Strong experience in ER case management in a similar environment (i.e. global share service/ BPO/ international company, etc.) handling volume transactions, a must
Strong problem-solving skills and critical thinking
Effective case management in AK/ICM while working in multiple systems and platforms as required based on role assignment(s)
Detail oriented
Stakeholder management and executive-level communication skills, relationship management skills
Manage through processes and negotiate multiple platforms, able to follow multiple operating guidelines, meeting SLAs (some with one-hour deliverables)
Able to drive innovation and process improvement into their day to day and make recommendations
Able to perform as individual contributor and help team reach goals and objectives together
Ability to multitask and adjust to the needs to the business throughout the day
Ability to receive and respond to feedback
Take on stretch assignments and growth opportunities when possible
Amenable to working on NAMR-hours and reporting onsite in BGC
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JPMorgan Chase

Philippines
Permanent
Full-time