ecommerce Virtual AssistantMultiplyMii

E-commerce Virtual Assistant
What are we looking for:
Multiplymii is in search of an eCommerce Virtual Assistant. You will work with our client based in the US- an eCommerce business that manages their own portfolio of brands, product development and fulfillment.
The ideal candidate will be part of an exciting organization that continues to develop and grow its team members. Someone who is knowledgeable in Amazon Seller Central, dynamic and has a proactive approach to problem solving and workflow optimizations.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.
This role is 100% remote work.
In this role, you will:
Manage end-to-end customer service experience on Amazon with an eye toward fast resolution of customer contacts.
Launch new products or promos for AB testing via ManyChat
Monitor inventory flows in/out of Amazon
Monitors sales projections using system reports and tracking in Google Sheets.
Monitor product listings on Amazon for various issues including unauthorized changes, pricing errors, BuyBox suppressions. Proactively alert teams about any issues and action them accordingly
List, update and edit existing catalogue listings and monitor contents in Amazon
Optimize product detail pages (PDP) by adding images and improve content
Generate keyword ranking files; analyze and set appropriate target ranks for each keyword
Conduct keyword research and analyze data to generate list of highly relevant keywords
Perform in depth competitor analysis - analyze listings, images, organic keyword rank
Gathering Amazon data for marketplace research
Select browse nodes for optimal search experience and best-seller badge
Open cases depending on necessity and as instructed
Monitor existing cases and update our case management system for follow through by supervisor
Monitor account health and metrics and proactively alert teams about any issues and action them accordingly
Creating and updating flat files with listing content
Fulfill any other role duties as directed by your line manager.
About You:
Core qualifications:
At least 2 years of experience in similar field
Previous work experience with managing and navigating Amazon systems
Experience in Amazon Seller Central
Experience working with Sellercloud
Knowledge of Amazon best practices, creation of listings and uploading of applicable flat files
Familiar with troubleshooting ManyChat issues
Ability to manage and complete tasks at hand within an agreed and reasonable time schedule
Must love working with numbers and large amounts of data
Demonstrable competency in organizational and analytical skills
Excellent verbal communication skills
Excellent writing skills
Proficient in using MS Excel/Google Sheets (Vlookups, pivot tables, advanced formulas, macros)
Why MultiplyMii:
MultiplyMii, a premium recruitment & HR services company is growing FAST and we are currently hiring an exceptional E-commerce Virtual Assistant who desires to be part of an exciting organization that rewards and values its team members.
One clear benefit for you beyond the long list at the bottom is that MultiplyMii will be there to hold your hand every step of the way, providing you and the client on-boarding, supporting your unique needs, handling any challenges that might come up in your work environment. We are here to give you (and our client) every opportunity to get it right and nurture this relationship.
Shift and schedule: 8AM till 4PM EST
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MultiplyMii

Philippines
Permanent
Full-time