easy interview - Call Center Agent for ticketing travel accountOrbit Teleservices Cebu City

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.
List of vacancies we have for you:
Customer Service Representative
Technical Support Representative
Sales Representative
Travel Associate
Healthcare Specialist
Financial Associate
Telemarketer
Responsibilities:
Gathers particulars, researches/resolves inquiries and logs client calls.
Communicates suitable options for resolution in a well-timed method.
Informs customers about assistance available and assesses client necessities.
Provides functional direction, exercise and aid to lower-level staff members.
Provides help, training, and troubleshooting assistance to lower-level staff members.
Schedules work to guarantee exact phone coverage; monitors priority of calls and changes escalated calls to assure resolution to difficulties.
Qualifications:
Amenable to working onsite(office-based)
Filipino Citizen, or hold relevant residence status
18 years old and above
High school diploma or equivalent; further education or relevant certifications will be a plus.
Excellent verbal and written communication skills. Preferred language: English.
Strong active listening skills, patience, and empathy when dealing with customers.
Nice to have:
Proven customer service experience, preferably in a call center or customer support environment.