e-commerce Support representativeUnity Communications

Tier 1 Product, Customer Service, with a bit of Technical Support for e-commerce HVAC parts and equipment.
A Typical Day:
Monitor your dashboard for new and pending product support tickets.
Process support tickets by searching manufacturers' catalogs, knowledge base, and communicating with contacts when the answer can't be found.
Document in knowledge base as new solutions arise.
When product discrepancies are found on the web, submit required changes to the content team.
Prepare quotes and answer customer's regarding them.
Identify replacement parts using vendor selection software, available catalogs, and communicating with vendors.
Answer 2-4 inbound CS calls per day, record the details in the call, and use existing resources to resolve the request in a timely fashion.
Desired experience & ability:
Internet research, problem solving, technical basics and e-commerce.
The perfect candidate:
Enjoys technology and learning about new tech trends.
Enjoys e-commerce.
Great internet skills.
Good Microsoft & Google Office skill.
Great computer skills; comfortable working with 2 screens and navigating in an organized way between multiple windows on screens.
Analytical, technical, problem solver.
Comfortable searching e-commerce and tech specs.
Organized and detailed.
Enjoys working with a great team.
Great communication skills, voice/email/chat/meeting platform.
If you have experience in technical e-commerce, distribution, and/or HVAC a plus.
Familiar with supply chain a plus.
Experience with e-commerce platforms a plus, even better if Big Commerce and/or NetSuite, though training will cover this.
Benefits:
Additional leave
Company Christmas gift
Company events
Free parking
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee
Schedule:
8 hour shift
Evening shift
Supplemental pay types:
13th month salary
Yearly bonus
Unity Communications

Bacoor, Cavite
Permanent
Full-time