e-commerce customer | technical service & Order ProcessingUnity Communications & Consulting Group, Inc.

A growing e-commerce distributor of commercial & industrial HVAC parts and equipment is seeking high quality, skilled Customer Care and Order Processing Agents who will be a great fit with their growing team.
You will be working closely with customers, vendors, and Company Teams including inside sales, warehouse, and phone support. Your primary responsibility is to process inbound support tickets by delivering thoughtful, detailed, and timely replies to customers and vendors.
A typical day:
Process orders.
Review & monitor dashboard for open orders/tickets.
Follow-up with vendors on missed ship dates, update customers when estimated ship dates change.
Customer Service is a priority and Tier 1 Technical ability is required. Customer Requests must be noted in detail for escalations to the technical team.
Ability to learn how to effectively ask the right questions to properly classify requests for: Quote, Parts Identification, Product Info, Order Status, After-Sale Support, Returns, Warranties, and/or Emergency Callbacks.
After-Sale Support includes assisting customers with returns, replacements, refunds, delivery status, back-order inquiries, damaged goods, lost shipments, and any issues that may arise in the order fulfillment process.
Process support tickets by researching the knowledgebase or communicating directly with vendor support staff when the answer can't be found via in-house materials.
New requests/solutions; document the solution steps in our knowledgebase for all to share
(90% Work from Home)
Has experience working in a fast-paced e-commerce, customer-focused environment.
Strong Customer Focus with confidence working with hurried and demanding customers who are usually business owners.
Has a work from home workspace free from noise and distractions. This job is a hybrid work from home/office opportunity.
Is comfortable interacting with people via platforms such as netsuite, outlook/email, RingCentral/cloud-based phone services, Live Chat, BigCommerce for shopping cart, etc. NetSuite experience a major plus.
Loves working with computers and multiple monitors.
Has a strong working knowledge of Microsoft Office products; Excel, Word.
Loves problem-solving.
Experience in HVAC or other technical field is a nice-to-have.
Order processing is a nice-to-have.
Is detailed-oriented with e-Commerce Order Processing, extremely careful not to transpose numbers/ codes/ has a high attention to detail.
Has overall great computer literacy:
Strong working knowledge of Office products; Excel, Word
Strong working knowledge of Google Suite and Chrome
Can open up multiple tabs in a browser
Can get logged into systems and troubleshoot login issues
Benefits:
Work from home/Hybrid (90% Work From Home)
Free parking
Health insurance
Opportunities for promotion
Paid training
Pay raise
Company events
13th month salary
Anniversary bonus
Overtime pay
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical / Health Insurance
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 4 openings Bachelor's degree graduate
We are a call center and BPO that specializes in helping companies grow and concentrate on their strengths. Our center specializes in sales support, customer service, and administration tasks that many companies are struggling with.As an award winning sales and support organization we specialize in acquisition, retention, and new product strategies that many companies large and small are launching. While at the same time we enjoy working with startups to help build their brand and get their businesses off the ground. With our ability to source many sales initiates to drive growth, our unique approach has fuel double digit growth for many of our partners.Our model is very unique and is designed to generate growth while saving overhead for many many different types of industries and organizations.Every company needs the right partners to help their businesses run smoothly and efficiently. We would love a chance to provide the below services for you.- Customer Service- Outbound / Inbound sales- New Acquisition- Lead Generation_ Retention Strategies- Administration Support - Virtual Assistant
Kalibrr

Bacoor, Cavite
Permanent
Full-time