e-commerce ASSOCIATEPolytechnic University of the Philippines

Job Description
Description:
Reports to E-COMMERCE LEAD SUPERVISOR
The primary job responsibility of E-commerce Associate is to assist the E-commerce Lead Supervisor
in overseeing the company's e-commerce platform, managing its operations to ensure maximum financial
return in online business.
Duties and Responsibilities:
Prepares and analyzes detailed product inventory reports and makes recommendations to improve brands sales performance
Aligns with E-commerce lead supervisor on marketplace campaigns
Coordinates with Sales and warehouse to ensure marketplaces are adequately stocked to hit or exceed targets
Monitor competitor's promotions and offerings
Reviews brands product info on marketplaces for accuracy
Prepares Product Upload files
Maintains client confidence and protects operations by keeping information confidential
Respond promptly to online customer inquiries.
Acknowledge and resolve customer complaints and issues.
Address products concerns raised by customer.
Ensure customer satisfaction and provide professional customer support.
Provide assistance in addressing after sales concerns and issues.
Gather and analyze customer database in line with customer relationship management.
Provide customer intelligence and profile to the online sales team.
Utilize customer engagement tools of the online sales platform.
Perform other functions assigned by Team Lead and Department Head.
Qualifications:
Graduate of any Business course
With great communication and analytical skills
With experience in E-Commerce is an advantage
With knowledge i various graphic software programs such as Adobe Systems Adobe Illustrator, photoshop, etc.
Willing to report in Makati
Fresh Graduate are welcome to apply
Requirements:
Skills:
Clerical, Teamwork, Self-Management, Critical Thinking, Computer/Technical Literacy, Interpersonal Abilities, Adaptability/Flexibility, Fast Learner