e-billing support AnalystBaker McKenzie

The E-Billing Support Analyst will provide support to billing and other teams engaged in e-billing activities.
Responsibilities:
Monitor E-Billing Management Tool to identify, troubleshoot and resolve invoice rejections. Route invoice rejections via Service Now for resolution when required
Escalate unresolved e-billing rejection issues to management for follow-up
Update and maintain the E-billing Management Tool with the current status and resolution progress of invoice rejections
Escalate deviations from standard processes to management to ensure resolution on a timely basis
Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
Communicate effectively with different audiences (including peers and center management, in-market business partners, and others) in a way that is sensitive to the audience
Perform other duties as may be assigned
Skills and Experience:
Bachelor's degree preferred in business administration, commerce, finance, or related courses
Strong prior experience in an e-billing role
Sound understanding of commonly used Legal E-Billing Vendors
Keen attention to detail and effective organizational skills
Ability to prioritize and handle multiple tasks to meet deadlines
Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
Strong problem-solving and analytical skills
Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues
Flexibility to work a reasonable shifting schedule is required
Baker McKenzie

Philippines
Permanent
Full-time