dynamics365 ConsultantYempo

We have an exciting opportunity for an experienced Dynamics365 Consultant to work during the day shift.
We currently offer work-from-home (WFH) arrangements, until the quarantine is fully lifted and we are ready to move back to our offices. You must be WFH-capable with a strong internet connection. We will provide the work equipment upon commencement.
When you join Yempo, you'll receive the following benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
HMO dependent added for each year of service
20 vacation days and 7 sick days per year
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks, and hot drinks
Company polo shirts
Bright and cheerful, open-plan work environment
Working with prestigious clients, and highly professional and friendly co-workers
Our Client
In this position, you will be assigned to our client located in Melbourne, Australia. A Microsoft Gold Certified Partner, they specialize in planning, deploying, and managing Office365, Dynamics365, and Azure applications to help transform organizations from the inside out.
They are a team of passionate professionals with a collaborative working style that emphasizes trust, honesty, and empowerment. Using the latest and greatest development of frameworks and technologies with some of the industry's leading consultants, you will have the opportunity to design and deliver transformative solutions across Office365 (Teams), Dynamic365, Azure, and modern application stacks.
Your Responsibilities
You will be responsible for bringing together the capabilities of the Business Applications team to deliver a range of modern Microsoft workplace solutions.
You will be hands-on in the delivery of the client projects, making decisions on the way forward in projects, and providing solutions for the client's consideration.
You will work directly with customers and the team to deliver a range of digital products/services utilizing Dynamics365, Office365 (SharePoint, Teams, Delve), and bespoke applications.
You will also be tasked with delivering results in these areas:
Relationship
Develop solid and effective client relationships by ensuring direct accountability for defined assignments or projects
Build trust and respect from clients and team members at all levels of the organization including key stakeholders to ensure ongoing engagement
Service
Ensure that first-class quality client service is achieved and maintained internally and externally, in accordance with established targets and objectives
Go 'beyond the call of duty' with client service by proactively organizing client activities in accordance with determined client contractual needs and ad-hoc requirements
Coordinate work assignments with the Principal Consultant by assisting with developing project plans, task schedules, scheduling and preparing for workshops and interviews, gathering documentation and liaising with client staff
Achieve business service delivery expectations on or ahead of agreed client schedule, demonstrating tangible results
Client Engagement
Establish and maintain strong professional relationships with key clients
Understand client positioning and strategy; has a solid brand, category, and competitive knowledge
Delivery
Perform daily consulting tasks that will assist FiveP in delivering long-term successful project engagements
Perform engagement procedures designed to identify and define issues, review and analyze requirements, and document business processes.
Prepare working papers to support the results of procedures
Develop and deliver reports, requirements documentation, and presentations
Servicing Support Requests
Categorize, prioritize and assign service desk tickets using defined processes within defined SLAs
Document all client interactions in the service desk
Provide first- and second-level support to resolve service desk requests
Diagnose and escalate third-level support requests to Senior Developers and Solution Architects
Ensure that the service desk accurately reflects the known state of all service requests
Manage service requests through their entire lifecycle from the first point of contact through to resolution, proactively
Document supported systems for each client, ensuring that confidential information and credentials are kept secure
Additional Duties
Support sales activities including assisting with scoping and estimates for service requests, identifying new opportunities in projects under management and within the service desk
Carry out additional activities as directed from time to time by the Manager of this position
Increase job knowledge by participating in company-wide learning initiatives and company meetings
Your Background
To qualify for this role, you must have:
3-5 years of experience in the development and implementation of digital products/services that have employed Dynamics 365 (Dynamics CRM, Power Apps, and Power Automate) to deliver a range of digital solutions. Business Central/NAV is a plus but not required.
Effective and quick understanding of the business context
High capability in gathering, documenting, and analyzing requirements
The ability to understand a problem, research and analyze options, and articulate solutions effectively
Exemplary written and oral communication skills
Customer focus and the drive to deliver results
Highly Regarded
Previous experience in delivering
change management initiatives
Dynamics365 solutions
Previous experience in working with modern web development
Yempo

Ortigas Center, Pasig City
Permanent
Full-time